Terms and Conditions
Bookings are confirmed, once we receive full payment. Prices are quoted in $AU. Payment can be made either by direct deposit (10 business days before your tour only), credit card (Mastercard, Visa), cash ($AU only) or cheque (10 business days before your tour only). Cheques should be made payable to Spacechameleon Adventure Co.
CANCELLATION DUE TO CHANGE OF MIND OR CIRCUMSTANCE
In the event of a change of mind or circumstance, we will endeavor to accommodate you wherever possible. We are not without heart and understand that life and circumstances may dictate a change of direction.
However as with all things, certain terms and conditions apply.
Please bear in mind that the preparation and cost for a tour commences well before you arrive. Cost of food, fuel, time and impact on other participants, are all things that have to be taken into account by management when considering a cancellation.
Change of Mind
A change of mind prior to tour commencement without proof of extenuating circumstances will result in a forfeiture of your deposit or paid in full amount.
If a customer cancels a tour after commencement, no refund will apply, unless proof of extenuating circumstances can be provided.
Late arrival may result in forfeiture of tour cost. This applies for tours that depart from a fixed location, at a fixed time, unless proof of extenuating circumstances can be provided.
Failure to show for a course, trip or activity, no refund will be given, unless proof of extenuating circumstances can be provided.
Poor Weather Policy
Our activities will normally operate in all but exceptional weather conditions. Rain, wind, cold and fog do not prevent us conducting our tours. Unless you hear from us, assume your tour is going ahead. We will make every effort to inform you if cancelling your scheduled tour is necessary. Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) forfeit their full tour fare. Where poor weather causes cancellation of a tour, we may offer you the nearest possible alternative tour, a credit or refund. Spacechameleon Adventure is not liable for any costs associated with clients travelling to or from an adventure location if a tour is cancelled due to a Force Majeure Event, such as severe weather, fires, pandemics, etc.
Change of Party Numbers
Please keep us informed of any changes to the numbers in your party. A reduction in numbers may incur charges depending on circumstance. Where there is a minimum requirement, extra charges will apply if your group number drops below this requirement. An increase in numbers may not always be possible. To avoid disappointment, notify us of changes as early as possible.
Minimum customer numbers apply for some of our tours. Where sufficient numbers are not achieved, we reserve the right to cancel the tour or offer a suitable alternative tour (subject to a payment for any price difference at our discretion). Alternatively, you may be given the option to pay a surcharge and proceed with the tour as booked. We will inform you prior to your tour if minimum numbers are not achieved and if this surcharge will apply. If this does not suit you, please see our credit and refund policy.
Limitation of Liability
We will not be liable for any additional expenses relating to your tour, including but not limited to: cancellations, missing connecting transport, extra accommodation, damage to clothing or food expenses (unless otherwise arranged). All additional expenses incurred remain the sole responsibility of the customer. Please be mindful that you are engaging in an outdoor activity where clothing may get dirty and/or damaged. We strongly suggest that you wear clothing that is appropriate to the activity in which you are engaging. Spacechameleon Adventure Co will not be held liable for any damage incurred to articles of clothing worn for any of our activities. The onus lies with the participants. If you have any concerns, please contact us prior to the date of your activity.
Any special requirements for customers must be notified to us at the time of booking. This includes but is not limited to physical disabilities, medical conditions, and dietary requirements.
Participants under the age of 18 must have a tour waiver form completed by their parent or guardian. A parent or guardian, except where prior arrangement has been made with management, must accompany participants under the age of 18. Not all of our tours are appropriate or available for people under the age of 18. Please call us to confirm before booking.
Participants whose tour is cancelled for any reason (including but not limited to weather, venue closures, or illness of the tour operator or guide/s) will normally be given a credit for future activities. Refunds or credit transfers may be given at the discretion of management. If we cancel a tour after commencement, a credit or partial refund may apply.
CANCELLATION DUE TO UNSUITABILITY AND/OR CHOOSING TO ACT INAPPROPRIATELY
For your enjoyment and safety, and that of other participants, although there is no age limit, there is a minimum level of fitness required to participate in most of our adventures. Please take this into consideration when making your booking.
Spacechameleon Adventure Co reserves the right to cancel your booking without refund, in the following circumstances:
If your fitness is not adequate for the activity
If your medical condition/ health is not suited for the activity
If you ignore the instructions of your guide/s, including but not limited to; proximity to the edges of cliffs, safety guidelines, and respect for the environment. Please do not interfere with, pick up, alter or remove any plant, animal or other natural, historical or cultural feature. Please stick to formed paths, carry all your rubbish out with you and use minimal impact toileting procedures. Take only memories and leave only footprints.
Disrespect towards your guide/s, other participants and or general public.
Removal from Tours
We reserve the right to deny access to tours for anyone who in our opinion is drunk, under the influence of drugs, disorderly, a hazard to themselves or others, abusive, not physically able, mentally incapable, or objectionable in any other way. We will not be liable for any additional expenses incurred as a result of your removal or non-participation.
PRIVACY & SECURITY
Spacechameleon Adventure Co recognises that your privacy is important to you, and that it is your right to control your personal information. We know that providing personal information is an act of trust, and we take that seriously. We will never sell, rent or otherwise disclose your personal information, including your email address, to any other third party, without your prior consent. The exception to this, being the handing over of medical and contact details to paramedics and/or medical staff in the event of a medical emergency.
We do not store your financial information. Your payments are processed by PayPal’s secure payment gateway via the PayPal Here application, or EFT bank to bank transfers.
The more notice you give us, the more room we have to move and find a suitable and fair solution.
Management reserves the discretion as to which circumstances warrant a refund or exchange, and what nature this refund will take; please choose wisely.
If you have any questions or concerns, please contact us to discuss these. We look forward to sharing an adventure with you.
Updated: June 2020
Created by: Sven Borg (Owner, Lead Guide, Lead Instructor, and Lead Facilitator)